Capgemini Invent - Customer AI Product Manager - Contact Center AI
About The Position
At Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting. We build context-driven analytics and GenAI/agentic systems that reflect how decisions and work actually happen—grounded in semantic layers, strong data foundations, and governance embedded in decision flows. With a builder-advisor (“forward deployed”) mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice. This role focuses on customer‑facing AI initiatives, primarily tied to contact center interactions, self‑service, and AI‑enabled customer experience. The individual acts as a product and program manager, overseeing end‑to‑end AI delivery — from definition through UAT and value realization — in close collaboration with business and technical teams.
Requirements
- Strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation.
- Able to identify and support AI‑enabled opportunities that improve business outcomes and delivery effectiveness.
- Experience working in AI‑augmented ways of working to enhance research, analysis, and solution development.
- Collaborate effectively across strategy, technology, data, and design to enable AI‑driven solutions.
- Solid understanding of responsible AI principles such as ethics, privacy, security, and governance.
- Demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments.
- Experience as an AI product manager or program manager within operational or customer‑facing domains
- Familiarity with contact center operations, customer interaction platforms, or self‑service technologies
- Strong program management skills across delivery, testing, and value tracking
- Clear communicator able to manage uncertainty and stakeholder expectations
Responsibilities
- Manage AI products and programs related to customer interactions, contact center AI, and self‑service solutions
- Oversee internal product development lifecycle from definition through UAT and deployment
- Coordinate cross‑functional teams delivering AI solutions that impact customer operations
- Ensure AI initiatives deliver measurable business value and improve customer experience
- Act as the primary delivery interface between technical teams and business stakeholders
- Manage ambiguity and evolving AI use cases within operational environments
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
