Customer Advocate

Disabled Veteran Solutions • Akron, OH

3d • Remote

About The Position

Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Nice To Haves

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Responsibilities

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Benefits

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED