Full Time Customer Advocate, VM, Market Operations

Carvana•Houston, TX

2d•Onsite

About The Position

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to create an amazing and memorable pick up experience for our customers. You'll be the face of Carvana when customers come onsite to our car Vending Machine. You will complete customer paperwork and include thorough notes in our customer tracking system. You will swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience. You will consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

Requirements

At least 2 years of customer-facing experience
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment
Must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine.
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be at least 21 years of age
Possess a valid driver's license.

Nice To Haves

Vehicle Verifier license (for California employees, must obtain within first 90 days)

Responsibilities

Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
Complete customer paperwork and include thorough notes in our customer tracking system
Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.