Customer Advocate (On-Site)
About The Position
Gopher Sport is hiring customer service Customer Advocates who take pride in accuracy, consistency, and follow-through and who understand that doing the work right matters just as much as doing it fast. The goal of the customer service Customer Advocate role is to deliver fast, friendly, easy, and right service every time. This role is for individuals who like clear expectations, measurable outcomes, and being trusted to own their work. The quality of your work directly affects whether a teacher can start class on time and whether a customer chooses to come back. This is a full time, in-person position in Owatonna, MN.
Requirements
- Pride in doing work the right way
- Strong attention to detail
- At least 1-year of customer service and data entry experience
- Comfort using computers and Microsoft Office tools
- Focus and adaptability in a fast-paced environment
Responsibilities
- Enter customer orders and quotes accurately
- Respond to customer questions quickly and professionally via phone, email, chat and text
- Solve issues and follow through until they’re fully resolved
- Represent the voice of the customer
- Build strong product and process knowledge
- Be dependable, your teammates count on you
- Anticipate needs and prevent problems before they happen
Benefits
- Health insurance options
- Vision insurance
- 3 weeks of PTO in your first year
- 3 weeks of remote-flexible work time
- 8 paid company holidays
- Profit sharing
- 401(k)
- Tuition reimbursement
- Product discounts
- Onsite fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
