Customer Advocate

Blue Cross of Idaho • Bozeman, MT

4d • $19 - $27 • Onsite

About The Position

Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our award-winning team providing outstanding customer service in our contact center environment. Customer Advocates receive, research, educate on, and respond to inquiries from members, healthcare providers, and BCI team members relating to benefit, claim or enrollment queries on our lines of business. Location: this is an onsite position at our Meridian, Idaho campus. Hybrid option of 3 days in-office, 2 days WFH may be offered after 6 months tenure

Requirements

• Ability to attend a 6-week, paid training class Monday-Friday, from 8:00am-4:30pm onsite at our campus in Meridian, Idaho
• Ability to work any assigned schedule within the hours of operation: any day of the week or weekend between 7AM-9PM
• Ability to work periodic overtime as requested.
• Phenomenal verbal and written communication
• Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation
• Problem solving and basic math skills
• Ability to effectively help people through different health and benefits scenarios, while maintaining professionalism and compassion.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

Nice To Haves

• Previous work experience in call center, complex customer service, insurance, and/or medical office is beneficial.

Responsibilities

• Researching and responding to telephone and electronic inquiries in our call center, documenting interactions through the internal tracking system.
• Initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, interpreting policy provisions, conducting pharmacy research, and written communications.
• Educating and answering questions regarding member benefits and claims.
• Maintaining performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity.
• Adhering to scheduling to provide excellent service levels through varied call volumes.

Benefits

• paid time off
• paid holidays
• community service and self-care days
• medical/dental/vision/pharmacy insurance
• 401(k) matching and non-contributory plan
• life insurance
• short and long term disability
• education reimbursement
• employee assistance plan (EAP)
• adoption assistance program
• paid family leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed