Customer Advocate, Remote

Disabled Veteran Solutions•Altoona, PA

2d•Remote

About The Position

Customer Advocate – Full‑Time (Remote) at Disabled Veteran Solutions (DVS). This role is 100% remote and designed for individuals seeking stability, purpose, and the freedom to work from home without sacrificing professional growth. The Customer Advocate will be a supportive voice helping members navigate healthcare questions, medications, appointments, and benefits, handling 50–70 interactions per day. The environment is structured and fast-paced, requiring empathy, technical skill, real-time system navigation, accurate documentation, Microsoft Office proficiency, clear communication, and process consistency and compliance.

Requirements

High School Diploma (Associate degree preferred)
Experience handling complex or sensitive customer interactions
Strong Microsoft Word, Excel, Outlook, and Teams skills
Ability to navigate multiple systems at once
Excellent attention to detail
Clear, professional communication
Pre-employment drug screening and criminal background check

Nice To Haves

Call‑center or high‑volume environments
Healthcare or insurance experience
Advocacy‑based roles (social work, behavioral health)
Retail or service roles requiring problem‑solving

Responsibilities

Help members navigate healthcare questions, medications, appointments, and benefits.
Handle 50–70 interactions per day.
Perform real-time system navigation.
Ensure accurate documentation.
Maintain process consistency and compliance.