Customer Advocate II

Graphic Packaging Careers•Lawrenceburg, TN

8d•$45,000 - $56,300•Onsite

About The Position

Graphic Packaging International produces paper-based packaging for well-known brands across various industries including food, beverage, foodservice, household, personal care, and pet products. Headquartered in Atlanta, Georgia, the company employs over 25,000 people in more than 130 locations worldwide. GPI is committed to environmental responsibility, workplace diversity, and offers competitive compensation and benefits. This role is part of a collaborative, diverse, and innovative team focused on creating inspired packaging and giving back to the community.

Requirements

Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills
High School Education + 2 years related experience.
Four-year degree in applicable field of study or compensatory work experience is required

Nice To Haves

SAP preferred

Responsibilities

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
Follow all Plant rules, Processes, Hygiene, and Allergens procedures, related to production of SAFE QUALITY FOODS.
Report to person of authority to record any potentially unsafe conditions which may result in unsafe foods or noncompliance to SQF related procedures.
Participate in SQF Root Cause and Corrective Actions (from customer complaints, SQF audits, validation, and verification activities) as required.
Follow all procedures related to producing Safe Quality Foods (SQF).
Report any potentially unsafe SQF conditions or customer complaints to a person of authority to record and/or correct the situation.
All other duties as assigned