Customer Advocate II

Graphic Packaging Careers•Concord, NH

1d•Onsite

About The Position

Graphic Packaging International produces paper-based packaging for various industries, including food, beverage, foodservice, household, personal care, and pet products. They are a large manufacturer with global operations and a commitment to environmental responsibility, diversity, and competitive compensation and benefits. The company is seeking individuals who are collaborative, diverse, and innovative to create inspired packaging and contribute to their communities.

Requirements

Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills
2-5 years’ work experience or proven track record for success
Four-year degree in applicable field of study or compensatory work experience is required

Responsibilities

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
All other duties as assigned