Customer Advocate I
HCSC•Tulsa, OK
•Onsite
About The Position
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.
Requirements
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills and independent decision making skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Nice To Haves
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
Responsibilities
- Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
- Conduct research.
- Spend approximately 85% of the scheduled time on the phone according to business need.
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
