Customer Advocate I, Philadelphia Vending Machine, Market Operations

Carvana•Philadelphia, PA

1d•Onsite

About The Position

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one of a kind Vending Machine experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.

Requirements

At least 2 years of customer-facing experience
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
Must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana).
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine.
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be at least 21 years of age and possess a valid driver's license.
Must be able to read, write, speak, and understand English.

Nice To Haves

The hours for this position are from 7am - 3pm or 1pm - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Responsibilities

Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
Complete customer paperwork and include thorough notes in our customer tracking system
Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Benefits

Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
100% Company Paid Healthcare Premiums plus Dental + Vision benefits.
Wellness program to support mental, physical and financial health.
Benefit from our pet care savings program to keep your furry friends healthy and happy.
Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Tuition reimbursement
Student loan repayment program
Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company.
Employee Stock Purchase Plan discount!
Extensive internal growth and professional development opportunities