Customer Advocate I, VM, Market Operations
About The Position
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to create an amazing and memorable pick up experience for our customers. You'll be the face of Carvana when customers come onsite to our car Vending Machine. You will complete customer paperwork and include thorough notes in our customer tracking system. You will swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience. You will consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements. Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.
Requirements
- At least 2 years of customer-facing experience
- Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
- Must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
- California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
- Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana).
- Must be at least 21 years of age and possess a valid driver's license.
- Must be able to read, write, speak, and understand English.
Responsibilities
- Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine
- Complete customer paperwork and include thorough notes in our customer tracking system
- Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Benefits
- Competitive, Performance-Based Compensation
- 401(k) with Carvana match
- Opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities
- 100% Company Paid Healthcare Premiums
- Dental + Vision benefits
- Wellness program to support mental, physical and financial health.
- Pet care savings program
- Generous paid time off (13 days for the first year, increases to 20 days thereafter)
- Tuition reimbursement
- Student loan repayment program
- Carvana Shares (annual grant)
- Employee Stock Purchase Plan discount
- Extensive internal growth and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
