Customer Advocate I- Bilingual in Spanish Required

HCSC•Chicago, IL

6d•Hybrid

About The Position

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need. This is a Union Role. New Hires must complete onsite training in our Pilsen, Chicago office location. After onsite training the role will move to hybrid schedule. Sponsorship is not available.

Requirements

Bilingual in English and Spanish required.
High school diploma OR GED.
6 months customer service experience OR 6 months experience in an office environment.
Data entry and/or typing experience.
Interpersonal, verbal and written communication skills.
Analytical and organizational skills and independent decision making skills.
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Nice To Haves

9 months customer service experience.
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
Knowledge of medical terminology and anatomy.
Proven ability to learn quickly and adapt to change.
Referral preference given to applicants able to take and meet testing criteria.

Responsibilities

Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
Conduct research.
Spend approximately 90% of the scheduled time on the phone according to business need.