Customer Advocacy Associate
B&H Photo Recruiting Department•New York, NY
•$24 - $24
About The Position
The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.
Requirements
- Efficiently analyze customer feedback
- Accurately categorize feedback
- Correspond with customers
- Partner with various business departments
- Ensure customer satisfaction
Responsibilities
- Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
- Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
- Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
- Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
- Escalate any concerns or issues to the appropriate manager / supervisor when required
- Assist in documenting operational processes
- Assist in creating customer response templates
- Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
- Support efforts to improve the process and function of the department
Benefits
- competitive salaries
- medical benefits
- a 401K plan
- employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
