Customer Advisor I

Lee Valley Tools • London, ON

8d • Onsite

About The Position

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Requirements

• 1 to 2 years in retail considered an asset
• Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
• Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
• Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.

Responsibilities

• Process in store payment transactions with basic understanding of cash handling procedures
• Place items on hold, following pre-determined procedure
• Look up customer numbers in CW / STEP
• Process exchanges and returns using set procedure, re shelving items as needed
• Fill a customer orders (including all safety sheets as required)
• Answer basic customer questions related to our products
• Greets all customers upon entry
• Help customers locate items in the showroom
• Refill in store displays following ISM guides
• Identify if an item is eligible for backorder and help customer to place orders
• Occasionally assist in receiving and re shelving products delivered to warehouse
• Able to participate in on the floor engagement re; demo, drop ins
• Develop understanding of inventory movement for the purpose of backorders or inter store transfers
• Develop a working knowledge of our SFS process and procedures.

Benefits

• Competitive compensation program including competitive base salary.
• Paid vacation and sick leave.
• Lee Valley discount.
• A family-oriented environment that supports growth and development for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed