Customer Adoption Specialist Industrialized Construction

Autodesk•Denver, CO

11d•Onsite

About The Position

The Customer Adoption Specialist for Industrialized Construction ensures a high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk’s Informed Design workflows through virtual, in-person, and on-demand content and interactions with the Adoption Team. As a Customer Adoption Specialist, you will help ensure the success of our customers’ ability to adopt new industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk’s solution and lead the early stages of customer adoption activities, including lead qualification, discovery and demo sessions, and industry event support. You will also oversee the content development practice for customers and partners, design integrated, omni-channel, audience-centric content plans, complete tasks to improve content, and collaborate across teams to improve content experiences that drive customer adoption and success.

Requirements

Experience building rules-based models using Inventor and iLogic
5+ years of industry experience in manufacturing
Experience training others on software workflows
Experience presenting to groups, executives, or other leaders
Ability to travel domestically and internationally up to 30%

Nice To Haves

Knowledge of the built asset lifecycle, including Revit and BIM tools
Industry experience in Architecture, Engineering, or Construction
Experience establishing communication and engagement with prospects
Experience speaking to both internal and external audiences
An analytical, solution-focused, and practical approach, with the ability to consider goals and stakeholder priorities to achieve the right outcomes for customers
A problem solver with a strong desire to deliver the best possible experience for customers
A concise writer, editor, and content producer who is comfortable using design tools to transform complex information into engaging customer experiences
Experience in Customer Success, Technical Adoption, or Account Management is beneficial
French or Spanish language proficiency is beneficial

Responsibilities

Connect and engage with Industrialized Construction customers to drive adoption of new technology and Informed Design workflows, both virtually and in person
Assist the Customer Adoption Specialists in rolling out new Informed Design technology to customers, our partner network, and teams internally across Autodesk
Communicate industrialized construction solutions to customers at different leadership levels, including delivering product demos and overviews to executives, design leaders, and end users
Help qualify new leads and opportunities for the Customer Adoption Specialists
Attend and support industry events worldwide, partnering with cross-functional team members
Use social media networks and public forums to build your personal and Autodesk brands, establish credibility, and promote solutions
Create, edit, and direct new public-facing content and content improvements to increase consumption and findability of Informed Design support and learning content across digital channels
Ensure the right content is available to users at the right time by anticipating customer demand, reducing duplication of effort, and encouraging content reuse