Customer Acquisition & Retention Specialist (Sales)

Staples Inc. • Lincolnshire, IL

9h • $23 - $27 • Hybrid

About The Position

Join Quill, a valuable part of the Staples family of brands, as an Inside Sales Representative focused on reactivating and growing existing customers. You’ll work 100% company-provided customer contacts, engaging customers who already have a relationship with Quill but haven’t ordered recently. Your role is to reconnect, drive new orders, and expand revenue within enterprise accounts. This is a strong opportunity for recent graduates starting a sales career, early-career professionals building sales experience, experienced sellers looking for structured pipeline and earning potential, or those looking for a career transition from customer service or other customer-facing roles with a desire to move into a sales career.

Requirements

• Motivation to hit goals and earn commission
• Curious and willing to ask questions
• Resilient and persistent when handling rejection
• Comfort with high-volume outbound calling
• Strong communication and listening skills
• Ability to quickly identify customer needs
• Strong organization and multitasking ability
• Resilience and positive mindset
• Eagerness to learn and grow in sales
• High school diploma or GED
• 6+ months of sales or related customer-facing experience OR recent college graduate with interest in sales
• Comfortable making outbound calls daily
• Proficiency with Microsoft Excel, PowerPoint, Outlook

Nice To Haves

• 1+ years B2B sales or B2B service experience
• Experience meeting sales or productivity goals (metrics / KPIs)
• Familiarity with CRM tools (Salesforce or similar)

Responsibilities

• Make high-volume outbound calls to inactive customers (7+ months)
• Re-engage and convert non-ordering locations within existing accounts
• Prospect additional locations tied to enterprise customers
• Handle inbound calls and convert inquiries into sales
• Identify customer needs and recommend solutions
• Negotiate pricing and generate quotes
• Use customer data to identify upsell opportunities
• Meet or exceed monthly activity and sales targets
• Maintain accurate CRM records and pipeline activity
• Collaborate with Account Managers and internal sales teams

Benefits

• Incentive opportunity
• Overtime pay, in accordance with federal and state requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED