Customer Acquisition Manager, Startups

Amazon • Austin, TX

6d • $134,200 - $181,500 • Onsite

About The Position

AWS is expanding its North American Outbound Customer Acquisition Sales team in Austin. As a Customer Acquisition leader, you'll manage a team of representatives to generate high-quality sales opportunities and accelerate customer growth. You'll collaborate with cross-functional teams to drive AWS service adoption and market expansion. Your role involves strategic planning, stakeholder management, and developing early career talent through coaching and mentoring. You'll focus on helping your team exceed KPIs, build sales and leadership skills, and advance within AWS Global Sales. This position is crucial for pipeline generation, customer acquisition, and fostering a talent development flywheel across the organization. Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams, but also self-generated, to dive deep into performance trends and inform decisions to produce successful outcomes. As a manager, you will be responsible for upholding Amazon’s goal of Striving to be Earth’s Best Employer through effective hiring, people management, coaching, and culture building.

Requirements

• 7+ years of technology related sales, business development or equivalent experience
• Experience with CRM tools such as Salesforce, and web-based meeting applications
• Experience hiring and developing strong talent and building a team
• 5+ years of sales team management experience
• 5+ years of exceeding quota and key performance metrics experience
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Bachelor's degree, or experience in a relevant field

Nice To Haves

• Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent
• Experience developing and executing multi-modal, targeted campaigns

Responsibilities

• Manage team in building qualified sales pipeline through prospecting and early customer conversations.
• Identify challenges and develop scalable solutions for the team and broader organization.
• Coach and develop early career talent in sales skills and Amazon Leadership Principles.
• Act as a trusted advisor on Customer Acquisition to sales leaders and cross-functional teams.
• Manage team performance against KPIs including outbound calls, meetings scheduled, and opportunity creation.
• Continuously develop technical knowledge and understanding of customer business issues.
• Contribute to broader Customer Acquisition initiatives like culture-building and new tool piloting.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)
• sales incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager