Customer Acct Rep - Sr

Phillips & Temro Industries • Eden Prairie, MN

21h • Onsite

About The Position

Responsible for providing effective customer service for all internal and external customers by providing excellent, in-depth knowledge of company products, programs and processes as well as communicating effectively with co-workers within and outside of the customer care department.

Requirements

• AA/AS degree or equivalent
• 5 years of relevant experience
• ERP experience
• Excellent interpersonal, written and oral communication skills

Nice To Haves

• BA/BS degree preferred

Responsibilities

• Receives, enters, and verifies orders from customers utilizing PTI’s CRM/mainframe systems and customer purchase orders.
• Releases OEM orders according to schedule, checking for availability.
• Review, report, and respond to customer scorecards to achieve customer top benchmarks.
• Receives, reviews, and processes shipping discrepancies submitted by PTI customers (including PTI shipping, carriers, and customers).
• Collaborates with internal resources to expedite and accommodate parts for customer orders. Assists in expediting customer shipments in critical situations.
• Provides order acknowledgement to customers as required.
• Responds to inbound customer calls, emails, and Chat within the required performance targets of the department.
• Professionally and accurately responds to customer inquiries regarding product availability, product pricing, and product use.
• Assists customers with basic specification inquiries associated with PTI products.
• Provides back-up support to other customer service team members in the performance of job duties as assigned.
• Maintains up-to-date customer-specific work instructions.
• Build and maintain customer schedule agreements.
• Provides input to Engineering regarding customer requirements.
• Manage complex or escalated customer concerns or inquiries.
• Monitors and complies with customer portal requirements.
• May train new Customer Account Reps.
• Performs other similar or related duties as they become necessary or as delegated by the department manager.

Benefits

• Health insurance, dental, and vision (cost-share)
• HSA/FSA
• STD and LTD (company provided)
• Basic Life and AD&D (company provided)
• Voluntary Supplemental Life
• EAP (company provided)
• Voluntary Accident, Critical Illness and Hospital Indemnity
• 401K plan with employer match
• Paid time off (PTO) and holidays
• Volunteer hours
• Annual bonus based on company performance
• Tuition Reimbursement
• Safety shoe and safety glasses reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree