Customer Accounts Supervisor

Mouser•Mansfield, TX

About The Position

The Customer Accounts Supervisor is responsible for collecting, analyzing, and interpreting performance reporting, and presenting it to management. This role utilizes performance data to make recommendations for process improvements to meet department and company objectives. The supervisor regularly provides feedback and coaching to staff, assists with scheduling and attendance to ensure adequate coverage, and handles customer escalations. They also support and participate in the company's total quality process, demonstrating detailed and thorough work habits with multitasking ability to make independent judgments. The supervisor provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools, acting as a team player/leader with strong communication and leadership abilities. They develop and maintain productive work teams by hiring qualified personnel, training, and managing performance, all while managing teams with integrity, ethical business practices, and in accordance with company policies. This role customarily and regularly directs the work of two or more full-time employees or their equivalent, making suggestions and recommendations regarding their performance, including hiring, transfer, advancement, and termination. The supervisor manages daily operations to meet department and company objectives, works with minimum supervision, and makes independent judgments. They are flexible to meet the changing needs of the business and willing to take on new responsibilities and assignments. Additionally, they initiate, establish, and maintain highly effective relationships with internal and external business contacts of various cultures and at all levels, demonstrating extreme confidentiality and trustworthiness. They possess knowledge, experience, and understanding of the critical job functions of the team and assist management with the development of results-oriented strategies. Regular attendance at work is an essential part of the job.

Requirements

Ability to make correct decisions based on reviewing factual customer information and pre-set guidelines.
Experienced in and highly proficient at all credit functions.
Exhibits strong analytical, problem solving and negotiation skills.
Able to interpret spreadsheets, printed reports, and performance databases to determine best course of action to achieve total quality processes.
Able to type data and use a PC for long periods of time.
Strong presentation and coaching skills.
Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word, Visio, and Outlook).
Bachelor’s Degree in any field or minimum of 3 prior work experience that is relevant to the team you will supervise.
Including Internal candidates: Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
External candidates: Minimum 2 years as a supervisor or higher-level management position.

Nice To Haves

Detailed and thorough in work habits with multitasking ability to make independent judgements.
Works with minimum supervision and makes independent judgments.
Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
Extremely confidential and trustworthy.
Demonstrates knowledge, experience and understanding of critical job functions of the team.
Regular attendance at work is an essential part of the job.

Responsibilities

Collects, analyzes, and interprets performance reporting, and presents to management.
Utilizes performance data to make recommendations for process improvements to meet department and company objectives.
Regularly provides feedback and coaching to staff in a team or one-on-one setting.
Assists with scheduling and attendance of staff to ensure adequate coverage for workflow.
Provides insight to managers on hiring decisions, employee performance improvement, and staff development.
Routinely handles customer escalations.
Supports and participates in company total quality process.
Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools.
Acts as team player/leader with strong communication and leadership abilities.
Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
Manages daily operations to meet department and company objectives.
Initiates, establishes, and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
Assists management with development of results oriented strategies.