Customer Accounts Representative - St. John's
About The Position
We are seeking a dedicated Customer Accounts Representative to join our dynamic and expanding Hybrid team in a fast-paced call center environment. As a Customer Accounts Representative, you will be delivering exceptional service to our Brokers and Clients with their billing needs on our inbound queues in a call center setting. This hybrid position is available in our 10 Factory Lane, St. John's office. Join our Customer Accounts Team and play a key role in upholding our dedication to providing exceptional customer service, all while thriving in a fast paced and dynamic call center environment where every day offers new challenges and opportunities for growth!
Requirements
- One year of customer service experience, preferably in a call center environment.
- Effective oral and written communication skills.
- Strong customer service attitude to maintain favorable business relationships, negotiate tactfully, and problem solve.
- Detail-oriented with the ability to organize and prioritize workload.
- Ability to work autonomously.
- Must be eligible to work in Canada.
Nice To Haves
- Previous experience in customer billing a strong asset
- Technology-savvy is an asset.
Responsibilities
- Respond to customer billing needs and offer appropriate accounts guidance in a timely manner via phone in a call center environment.
- Adhere to call center metrics including an 80% service level by maintaining average handle times and adherence ratios as per corporate expectations.
- Respond to customer billing needs and offer appropriate accounts guidance using clear and concise written communication via email.
- Complete billing tasks such as add or update banking information, amend payment schedules, process and review premium refunds, assist with client and broker inquiries related to account needs.
- Enhance the customer experience by promoting self-service tools and guiding clients through the use of accounts receivable specific digital tools.
- Ensure accuracy and maintain a high standard of work.
- Follow applicable workflows while aiming to meet key performance metrics.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Defined benefit pension plan offering the opportunity to receive guaranteed income for life.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
