Customer Accounts Manager

Aarons • Carrollton, TX

5d • Onsite

About The Position

The Customer Accounts Manager drives the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager.

Requirements

• Must be at least 19 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Nice To Haves

• Retail/customer service management experience.
• High School diploma, GED or equivalent.
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Benefits

• On Demand Pay through Dayforce Wallet
• Excellent Career Advancement Opportunities
• Paid time off, including vacation, sick and holidays.
• Medical, dental and vision insurance
• Health Savings Account and Flexible Spending Accounts
• 401(k) Plan with contribution matching.
• Employee Assistance Program
• Employee Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED