Temporary Customer Accounts Associate

City of Kirkland • Kirkland, WA

1d • Onsite

About The Position

This role is a Temporary opportunity with an anticipated end date of December, 31 2026. The anticipated end date is subject to departmental and budgetary considerations. The incumbent is responsible for performing central cash receipting, utility billing support, sales and collection service activities, and providing general information to the public. The position serves as the receptionist for the Finance Department, reconciles, reports and processes receipts/payment requests for various programs based on receipts, and provides backup support for other Customer Accounts positions. The role also involves preparing and reviewing route and meter information, performing notary services for the division as needed, and other duties as required to ensure efficient office operations.

Requirements

• High School Diploma or General Equivalency Diploma (GED) and two years post high school training or experience in accounting support, customer service and cash handling, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Intermediate computer and spreadsheet skills.
• Accurate 10-key calculator skills.
• Excellent math skills.
• Experience with general office equipment and procedures.
• Strong oral and written communication skills.
• Ability to work effectively with staff, the public, and manage multiple tasks.
• Knowledge of basic mathematical computations.
• Experience in providing accounting support.
• Skill in using office equipment such as phones, copiers, fax machines, and adding machines.
• Skill in receiving and receipting moneys.
• Skill in applying customer service techniques.
• Skill in using computers and related software applications such as word processing, graphics, spreadsheets, electronic mail, and an automated financial system.
• Skill in effectively dealing with angry customers and/or grieving families.
• Skill in communicating and establishing interpersonal relationships to interact effectively with co-workers, supervisor, staff in other work units, and others, and exchange or convey information and receive work direction.
• Ability to read, interpret, apply and explain codes, ordinances, policies and procedures applicable to area of responsibility.
• Ability to analyze and evaluate computer generated reports.
• Ability to work independently.
• Good listening skills.

Nice To Haves

• Resume and cover letter for consideration of application.
• Note how you meet minimum qualifications within the cover letter.

Responsibilities

• Performing cashiering duties.
• Preparing computer-generated receipts for customers and other City departments for revenues received.
• Reconciling daily cash receipts against computer reports to include identifying and correcting errors.
• Preparing daily bank deposits.
• Serving as the receptionist for the Finance Department to include answering calls, taking messages, directing visitors, receiving bid documents, selling and reconciling animal licenses, maintaining databases and answering customer inquiries.
• Serving as the petty cash custodian by dispersing funds, accounting for petty cash slips and receipts, balancing the petty cash fund, ensuring cash requests meet established criteria, and determining when to replenish the fund.
• Performing data entry for utility billing system.
• Entering and balancing payments through batch data entry.
• Generating payments to accounts receivable.
• Administering the senior discount program and bankruptcies for utility billing.
• Maintaining files, documents and reports according to audit and legal retention requirements.
• Providing backup support for other customer accounts positions to include assisting with utility billing, and assisting with the cemetery, business licensing and false alarm program.
• Training and setting up forms and procedures related to cash handling and deposits for other departmental and off-site cashiers.
• Performing annual audits on imprest funds at cashier sites.
• Preparing and reviewing route and meter information to include processing consumption data, reviewing raw data, auditing meter reading edit reports and preparing service requests for verifying questionable data.
• Performing other duties as required to ensure efficient office operations.
• Providing backup support for other Customer Accounts positions including Cemetery, Business Licensing and False Alarm Program.
• Perform notary services for the division as needed.

Benefits

• Competitive Wages
• Awesome benefits
• Childcare Programs (discounted rates at 2 local childcare providers at 10 locations within 20 miles of Kirkland)
• Training and Career Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED