Customer Accounts Advisor
About The Position
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. The salary range for this role is $13.25 to $14.00 per hour. This position is also eligible for incentive pay based on performance. Aaron’s Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.
Requirements
- Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
- Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
- Must be able to be DOT certified, if required in location of position.
- Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
- Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.
Nice To Haves
- Retail/customer service experience.
- High School diploma, GED or equivalent.
- High energy with the ability to effectively perform all functions of the store.
- Proper telephone etiquette.
- Maintain a professional appearance.
Responsibilities
- Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Assist with merchandise returns and guest deliveries as directed by management.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Loading, appropriately securing product and safely operating the company vehicle.
- Clean and certify returned merchandise.
Benefits
- On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays.
- Excellent Career Advancement Opportunities
- Paid time off, including vacation, sick and holidays.
- Sunday off plus one day off during the week.
- Medical, dental and vision insurance
- Health Savings Account and Flexible Spending Accounts
- 401(k) Plan with contribution matching.
- Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
- Employee Purchase Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
