Customer Accounting Specialist (Atlanta, GA; Broadview Heights, OH or Peoria, IL)

RLI Insurance•Atlanta, GA

5d•Onsite

About The Position

Under occasional supervision, the Customer Accounting Specialist assists in handling and resolving matters of billing and collections for the company’s delinquent accounts. Identifies, analyzes and resolves billing and collection issues through internal and external contacts. Produces billing invoices, statements, and delinquent notices. This is an in-office position, Monday - Friday 8:30am - 5:00pm.

Requirements

Typically requires a high school diploma, Associates degree in Accounting preferred or similar field
1+ years of related experience [OR] equivalent level of education and experience
Ability to research moderately complex to complex billing and collection issues and recommend appropriate actions.
Excellent verbal and written communication skills, with the ability to collaborate seamlessly with internal teams and external customers throughout the billing and collections lifecycle.
Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
Ability to handle multiple priorities, manage deadlines, and adapt to shifting workloads under frequent supervision.
Demonstrate strong interpersonal skills, professional phone presence, and effective email communication to foster positive customer interactions and secure timely payments.

Responsibilities

Facilitate pursuit of delinquent accounts and maintains documentation of collection records.
Coordinate management of shared inboxes, to ensure service level standards are met.
Responding to complex billing inquiries escalated by the team.
Establishes contact via phone and email with external customers in pursuit of collection or resolution of aged receivables.
Provides responses in writing and/or by telephone within designated call and transaction parameters.
Determines and initiates actions such as cancellations/reinstatements for non-payment of premium, cash movement, balance transfers to collections, etc. to resolve issues and disputes.
Collaborates with internal and external contacts to identify, analyze and resolve billing and collection issues.
Prepares detailed account breakdowns for complex accounts to support customer billing inquiries.
Generates and distributes billing invoices, statements, and delinquent notices.
Prepares monthly reporting on aged receivables and matters of collections to management.
Prepares journal entries to reconcile account balances.
Monitor and manage shared inboxes, responding to routine and complex billing inquiries, escalating as necessary.
Answer incoming phone lines to address customer inquiries regarding payments, billing, and collections.
Assists with special projects and other duties when needed.

Benefits

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses