Customer Account Support Consultant

Badger Meter•Milwaukee, WI

1d•Onsite

About The Position

The Account Support Consultant serves as the primary and dedicated support for a portfolio of Platinum-tier customers. This role ensures accurate order and quote management, timely issue resolution and consistent delivery against service level commitments.

Requirements

High school degree/GED required
3+ years of related customer account support experience
Experience supporting internal and external customers such as sales or customer service required
Proficiency with Microsoft Office Software required

Nice To Haves

Bachelor's degree preferred
Knowledge of manufacturing, distribution, or water/wastewater industry preferred

Responsibilities

Manage accurate quote & order creation and order entry using manufacturing configurator systems
Provide real-time pricing and product information via phone and email
Confirm technical specifications, configurations, and order details with customers prior to release
Maintain working knowledge of new and existing products, configurations and pricing structures
Resolve order, pricing and service issues promptly in accordance with established SLAs
Coordinate with internal teams, sales, operations, manufacturing, finance etc. to ensure timely and accurate resolutions
Other duties as assigned

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off
+ 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options