Customer Account Specialist Start at $55k Annually or higher DOE

Anchor Fabrication Fort Worth•Fort Worth, TX

6d•$55,000 - $0•Onsite

About The Position

The Customer Account Specialist is responsible for managing day-to-day interactions with customers, processing orders, and ensuring a smooth flow of information between the customer and internal departments. This role plays a key part in maintaining customer satisfaction and supporting the production and delivery of fabricated metal products.

Requirements

2–5+ years in customer service, account management, or order processing
Experience handling high-volume customer interactions (calls, email, or both)
Proficient in Microsoft Office (especially Excel and Outlook)
Highly organized and excellent attention to detail
Ability to multitask and thrive in a fast-paced environment.
Self-motivated, actively contributing to achieving company goals in sales, quality, and on-time delivery.
Must be dependable.

Nice To Haves

2+ years of experience in customer service, preferably in a manufacturing or industrial setting.
Experience with ERP/CRM systems (Epicor)

Responsibilities

Serve as the main point of contact with customers.
Manage customer transactions accurately and on time, including order and quote entry, and resolution of billing, shipping, quality, and change requests.
Support customers and strengthen relationships.
Advocate for customers while aligning with company priorities.
Monitor job flow through our production software and communicate with team members and customers to ensure timely status updates and on-time delivery.
Contribute to the achievement of department and/or company goals as requested.