Customer Account Specialist

Aero Bending Company • Palmdale, CA

3d • $60,000 - $75,000

About The Position

The Customer Account Specialist plays a pivotal role in managing and nurturing customer relationships within the manufacturing sector. This position is responsible for ensuring customer satisfaction by accurately handling account information, processing orders, and resolving inquiries efficiently. The specialist acts as a liaison between customers and internal departments to facilitate smooth communication and timely delivery of products. By maintaining detailed records and monitoring account activity, the role supports the company’s goal of fostering long-term client partnerships and driving business growth. Ultimately, the Customer Account Specialist contributes to operational excellence by delivering exceptional service and supporting the overall customer experience.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years experience in customer service or account management, preferably within manufacturing or a related industry.
• Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Nice To Haves

• Associate degree or higher preferred.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Experience working with ERP systems such as SAP or Oracle.
• Knowledge of manufacturing processes and terminology.
• Demonstrated problem-solving skills and conflict resolution experience.
• Familiarity with data analysis and reporting tools.

Responsibilities

• Manage and maintain customer account information with accuracy and confidentiality.
• Process customer orders, returns, and exchanges in a timely manner while ensuring compliance with company policies.
• Respond promptly to customer inquiries via phone, email, or other communication channels, providing clear and professional assistance.
• Collaborate with sales, production, and logistics teams to resolve order discrepancies and ensure on-time delivery.
• Monitor account activity to identify and address potential issues, such as overdue payments or order delays.
• Prepare and maintain reports related to customer accounts, order status, and service metrics.
• Support continuous improvement initiatives by providing feedback on customer trends and operational challenges.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED