Hybrid-Remote Customer Account Specialist

Nesco Resource•Bryan, OH

1d•Hybrid

About The Position

This temporary role provides essential order entry and customer support assistance for ARO, MPOB/IRP, Hartell, and Rotodel brands. The position focuses primarily on accurate and timely order processing, order maintenance, and administrative support to ensure smooth execution of customer support. The role works closely with Sales, Customer Service, and Operations teams to input orders, update order details, and support standard customer requests during a defined staffing period.

Requirements

SAP or another related ERP
Associate's degree in business, Marketing, Supply Chain or Finance preferred
3-5 years of experience in order entry, customer service, or administrative support, preferably in an industrial environment.

Nice To Haves

Strong attention to detail and accuracy
Ability to manage repetitive, high volume order entry tasks
High level of problem-solving skills within established guidelines
Excellent verbal and written communication skills
Effective organizational and time-management skills

Responsibilities

Accurately enter customer orders into internal systems across multiple intake channels
Review incoming orders for completeness, pricing accuracy, and required information; escalate discrepancies as needed
Maintain and update orders, including quantity changes, delivery dates, cancellations, and corrections.
Support standard customer inquiries related to order status, shipping information, and invoicing by following established procedures.
Communicate order confirmations, acknowledgements, and updates using approved templates and processes.
Partner with Sales and internal teams to ensure orders are processed according to standard work instructions.
Maintain organized electronic documentation and ensure data accuracy in Oracle/CRM and related systems.
Assist with basic post ‐ order activities such as returns, restocking requests, and order adjustments under defined guidelines.
Adhere to service level expectations, quality standards, and confidentiality requirements.