Customer Account Specialist

THE ENTWISTLE COMPANY•Danville, VA

just now•$55,000 - $70,000

About The Position

The Entwistle Company is seeking a detail-oriented and motivated Customer Account Specialist to build a long-term career in our collaborative and innovative environment. In this role, you’ll serve as a primary contact for government customers and coordinate across functions, helping deliver mission-critical components that support U.S. and allied defense. With your skills, creativity, and impact, you’ll directly contribute to national and global security. We value talent, encourage innovation, and promote professional growth. Our Mission Statement is to be an essential provider of mission-critical defense components & systems, spanning air, land, sea and space, recognized for our specialized capabilities, quality and dependability. To design, manufacture & build-to-print innovative and cost-effective products. To help our DoD, Prime and Foreign Military customers and US warfighter succeed in their missions. At The Entwistle Company, our values—Trust, Respect, Accountability, Collaboration, and Commitment—guide everything we do, from daily decisions to long-term strategy.

Requirements

2+ years experience in customer service, account coordination, or program support in a manufacturing or industrial setting
Strong understanding of order management processes, production workflows, and ERP/MRP systems
Ability to work with sensitive and export-controlled information
U.S. Citizenship or Permanent Resident status required
Strong communication, interpersonal, and organizational skills
Detail-oriented work style; ability to manage multiple priorities in a fast-paced, high-compliance environment

Nice To Haves

Previous experience supporting defense, aerospace, or government contract customers
Knowledge of ITAR, CMMC, AS9100, and related defense/aerospace quality standards
Familiarity with reading engineering drawings, technical specifications, and contract documentation
Prior experience with complex manufacturing processes (machining, fabrication, electronics, assembly, etc.)

Responsibilities

Serve as the primary point of contact for defense customers, managing inquiries related to orders, deliveries, pricing, documentation, and product requirements.
Process and manage purchase orders, change orders, and forecasts, ensuring accuracy and compliance with contract terms and defense requirements.
Maintain knowledge of customer contracts, technical requirements, and quality standards to ensure full compliance.
Coordinate cross-functionally with production, engineering, quality, and contracts teams to support program execution and meet delivery commitments.
Monitor order status and work-in-progress to ensure on-time delivery and adherence to quality expectations.
Ensure all required documentation (e.g., certifications, test reports, traceability, compliance paperwork) is accurate, complete, and delivered per contract requirements.
Ensure compliance with applicable regulations and standards, including ITAR, EAR, DFARS, and CMMC, and maintain secure and accurate records.
Communicate proactively with customers regarding order status, risks, delays, and resolutions.
Manage and resolve customer issues, including delivery, quality, and documentation concerns, and coordinate corrective actions and RMAs.
Support engineering changes and communicate updates related to design, specifications, and configuration control.
Contribute to continuous improvement initiatives by providing customer feedback and supporting process, service, and contract management enhancements.