Customer Account Specialist (Aerospace Manufacturing)

Dayton Granger•Fort Lauderdale, FL

4d•Onsite

About The Position

As a Customer Account Specialist, you'll serve as the primary point of contact for a portfolio of customer accounts throughout your assigned territory. You'll build long-term customer relationships while managing quotations, purchase orders, proposals, and day-to-day account activities for both established products and new aerospace programs. In this role, you'll collaborate closely with Engineering, Manufacturing, Quality, and other cross-functional teams to coordinate RFQ and contract review activities, develop customer proposals, and ensure customer requirements are successfully executed. If you enjoy building relationships, managing complex customer accounts, and working in a collaborative manufacturing environment where every day brings something different, this is an excellent opportunity to make a meaningful impact.

Requirements

Bachelor's Degree in Business, Marketing, Supply Chain, Aviation Management, or a related field.
Minimum of 5 years of experience in customer account management, contracts administration, inside sales, proposals, customer service, or a related business function.
Experience working in the aerospace or aviation industry.
Experience managing customer accounts and serving as the primary point of contact for assigned customers.
Experience reviewing and administering customer purchase orders, contracts, RFQs, quotations, and customer requirements.
Experience preparing proposals, bid submissions, RFQs, and contract review processes.
Experience negotiating pricing and developing quotations for customers.
Strong written and verbal communication skills with the ability to interact professionally with customers and cross-functional teams.
Ability to read, interpret, and communicate customer requirements, contractual obligations, and technical information.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously.
Proficiency with Microsoft Office products and ERP systems.
Strong attention to detail and follow-through.
Positive attitude, self-motivation, and willingness to take ownership of customer accounts and business opportunities.
Willingness and ability to learn new procedures and processes
All applicants must be U.S. persons within the meaning of Export Administration Regulations (“EAR') or the International Traffic in Arms Regulations (“ITAR').

Nice To Haves

Experience supporting commercial and government customers.
Familiarity with FAR/DFARS requirements.
Familiarity with export compliance requirements (e.g., ITAR/EAR).
Familiarity with customer procurement portals used to retrieve documentation and submit bids, proposals, and customer information.
Familiarity with Infor ERP software.

Responsibilities

Manage assigned customer territories and accounts, serving as the primary point of contact for commercial and government customers while building and maintaining strong customer relationships.
Research, prepare and submit bids for upcoming government programs.
Utilize customer procurement portals, as applicable, to retrieve documentation and submit quotations, bids, proposals, and other required customer information.
Prepare special commercial bid packages for pricing analysis and determination with management.
Provide offers to customers.
Hold RFQ and Contract Review meetings, coordinating cross-functional teams to ensure compliance with customer requirements, quality and ISO standards, required documentation, and risk mitigation planning.
Review purchase orders, terms, conditions, and clauses, providing input as necessary to ensure customer requirements are understood and satisfied.
Coordinate with cross-functional departments to communicate customer requirements, including product lead times, special markings, environmental guidelines, and other contractual requirements.
Initiate, administer, and coordinate commercial sales/purchase orders, repair orders, customer credits, and ERP order entry and booking.
Provide verbal and formal quotations, technical information, and follow-up to current and prospective customers.
Expedite orders as necessary.
Provide excellent customer service to existing and prospective customers to maintain and improve customer satisfaction.
Address inquiries from government customers and serve as a backup resource supporting government contract activities.
Research new developments and programs within assigned customer accounts, gathering customer intelligence and identifying new business opportunities.
Recommend additional Dayton-Granger products and services by analyzing customer needs and promoting relevant product lines.
Monitor and process incoming purchase orders, repair orders, confirmations, and requests for quotations.
Other duties as assigned by Manager.