Customer Account Specialist - Springfield, MO

Smurfit Westrock•Springfield, MO

12d•Onsite

About The Position

The Customer Account Specialist is responsible for successfully managing customer accounts and the day-to-day operations of the order fulfillment process for Smurfit Westrock Missouri / Arkansas locations. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements. This role is a great entry point into the world of packaging, providing opportunities to advance and learn alongside accomplished leaders in the industry. You will collaborate with a close-knit team and with cross-divisional contacts to learn our business.

Requirements

Experience in Customer Service or Account Management within a manufacturing environment
HS or GED is required; college degree is preferred
Proficiency in MS Office Suite, and the ability to learn multiple system interfaces
Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment
Detail-oriented and able to analyze various sources of information that are relevant to the business
Must have the ability to perform several tasks concurrently with ease and professionalism

Responsibilities

Assist sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
Develop strong internal working relationships to support and promote efficient, timely, and accurate response to customer expectations
Ensure total customer satisfaction and on-time delivery by coordinating and processing daily delivery schedules with scheduling and the shipping department and communicating same with sales, management, and the customer
Play a part in determining the best supply chain solution to maximize service and minimize costs
Manage and track customer warehouse products to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer
Address customer complaints and questions seeking aid from sales and management as necessary
Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing
Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing
Negotiate win-win solutions for customers’ order fulfillment, if necessary, to accommodate for production and shipment delays
Ensure our customers get the quality, consistency, and responsiveness they deserve