Customer Account Specialist
About The Position
This role offers an opportunity to learn account management, sales, and operations, and jumpstart your career with an eye to the next opportunity. In this role, you will build relationships with customers and collaborate with internal teams to solve challenging customer problems. You will utilize proven processes and an innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. This role has multiple career paths with opportunities for internal promotion. The company provides a dynamic and comprehensive onboarding program that includes interactive training, self-guided learning, in-office coaching, and mentoring to ensure proficiency in systems and processes. The company fosters a collaborative and welcoming culture with inclusive employee resource groups, virtual happy hours, and networking events. The role requires engaging with peers in-office four days a week, with the flexibility for remote work one day a week.
Requirements
- High School Diploma or GED equivalent
- Previous Customer Engagement Experience
- Ability to travel up to 5% (domestically)
Nice To Haves
- Value a diverse and inclusive work environment
- Have basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
- Hold a Bachelor’s Degree from an accredited college or university
Responsibilities
- Build and develop relationships with customers to ensure continued partnership
- Communicate shipment updates proactively and accurately ensuring a customer centric approach
- Analyze customer inquiries and provide quality and timely insights and updates to your customers
- Proactively identify opportunities to improve operational efficiency
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
