Customer Account Representative

Swift Transportation•Phoenix, AZ

9d•$21 - $31•Hybrid

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

Previous customer service or related area in transportation industry preferred.
Must possess outstanding telephone skills.
Must possess excellent time management skills.
Must be able to work in a fast-paced team environment.
Associates degree or equivalent combination of education and/or experience required.

Responsibilities

Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.
Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
Develop and grow customer relationships while assisting in balancing the freight capacity.
Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
Input all load information to the system accurately.
Ensure customer information is accurate and current.
Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.