Customer Account Representative Customer Account Representative

Landis+Gyr•Lafayette, IN

22h•$60,000 - $74,046•Onsite

About The Position

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions. Join us at Landis+Gyr, where we manage energy better! The Customer Account Representative (CAR) serves as the primary point of contact for assigned customers, deployment teams, managed service programs, partners, distributors, agents, and the sales department. This role is responsible for managing daily order activities, ensuring accurate and timely processing of customer orders, and maintaining strong relationships across internal and external stakeholders. The CAR plays a key role in delivering exceptional customer service and supporting the overall success of the Order Management Team (OMT).

Requirements

Exceptional people skills with a professional approach to customer communication.
Strong ability to quickly learn and understand technical products and services.
Skilled in troubleshooting and problem-solving with a proactive response to customer needs.
Highly organized with excellent time management and prioritization abilities.
Proven ability to build and maintain strong customer relationships.
Manage order-related activities for customer orders and RMAs, ensuring timely and accurate communication.
Foster positive relationships with customers, partners, internal teams, and the public through professional and responsive interactions.
Proactively communicate order status or changes to assigned customers, partners, distributors, agents, and sales representatives.
Collaborate daily with distributors, agents, project and program teams, and the sales team to provide support within the scope of the OMT.
Provide backup support for fellow CARs as needed to maintain service continuity.
2–5+ years of relevant experience in customer service, order management, or a related field.
Associate degree in a related discipline or equivalent combination of education and on-the-job experience.
Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.

Nice To Haves

Experience with order entry systems like SAP and customer inquiry platforms like ServiceNow are valuable.

Responsibilities

Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
Proactively communicating order updates and resolving inquiries.
Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
Respond to incoming calls and attend meetings as needed for the OMT.
Perform additional duties as assigned to support team and business goals.
Uphold the company’s core values and Code of Conduct in all interactions.
Represent the company professionally when engaging with internal and external stakeholders.