Fairhope Aero - Customer Account Representative

Segers Aero Corporation•Fairhope, AL

22h•$50,000 - $60,000•Hybrid

About The Position

Fairhope Aero in Fairhope, AL is seeking a Customer Account Representative to join their team. The purpose of this position is to develop and maintain exceptional relationships with current and new customers and to facilitate communication between the customer and Fairhope Aero.

Requirements

Ability to provide verifications of US citizenship or permanent residency to satisfy ITAR/EAR restrictions.
Excellent written and verbal communication skills.
Proficiency in using Microsoft products and Corridor, ERP system.
Must have intermediate to advanced Microsoft computer skills (Word, Outlook, Excel) and the ability to learn and be proficient in company-specific software.
Must be able to maintain an effective working relationship with, and among co-workers and supervisors.
Must be able to work with little or no supervision and take initiative.
Must be able to use applied knowledge to formulate positive solutions to problem situations.
Must be able to apply common sense.
Must be able to effectively read, write, and communicate in English.
Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs.
Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
Must be able to lift and carry up to 25 lbs. regularly and more, with assistance occasionally.
Must be able to see within the normal range of vision with or without corrective lenses.
Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed.
Must be at least 18 years old or older.
High School Diploma or GED is required.
Minimum three (3) years of customer service / account management experience is required.
Ability to travel and obtain a valid passport is required.
Must have a valid driver’s license and be insurable through the company’s insurance carrier.
Must pass a criminal background check and pre-employment drug screen.

Nice To Haves

Previous experience in an aviation business development / sales environment is preferred.
Bachelor’s degree or Associate degree in Business or related field is a plus.

Responsibilities

Fostering and maintaining relationships with customer accounts.
Acting as the primary point of contact for customers and serving as a liaison between internal teams and customers.
Monitoring customer accounts and proactively identifying opportunities to provide additional support.
Interacting with technical staff to help customers solve complex problems effectively.
Communicating with customers via email, phone, and in person.
Reviewing and interpreting customers' purchase orders, repair orders, and other instructions.
Generating projects and providing accurate information to shop personnel.
Creating and managing sales orders in Corridor, ERP system.
Monitoring and managing customer orders from inception to completion.
Generating quotes and estimates in Corridor, ERP system, for projects and sales orders.
Providing customers with accurate cost estimates, status reports, and technical information as required.
Communicating with members of other departments including Production, Quality, Logistics, and others as required.
Planning and coordinating the arrival and departure of customer’s goods.
Actively engaging with continuous improvement education and training and professional/personal development in alignment and using technology to find ways to streamline and improve work processes.
Traveling to meet with new and current customers and to attend industry events.
Conferring with the supervisor to recommend changes such as equipment utilization, methods, and procedures to increase the efficiency of the department and promote improvement.
Attending all safety and health training, as required, in a timely manner.
Working when scheduled and complying with company attendance policy.
Working overtime as required.
Observing and practicing all safety procedures and personal policies (e.g. Safety-glasses, ear plugs, face shields etc.).
Other duties as assigned.