Customer Account Representative

The Evans Network of Companies • Schuylkill Haven, PA

5d • Onsite

About The Position

Help keep our drivers and agents moving — and paid — with accuracy and efficiency. In this vital Customer Account Representative role, known internally as Agent Account Representative, you’ll ensure drivers receive their daily and weekly settlement pay on time, every time, while maintaining strict adherence to company policies. Your day will be a mix of processing payments, supporting drivers and agents, and collaborating with other departments to keep operations running smoothly. If you have an eye for detail, a knack for problem-solving, and thrive in a fast-paced environment, this role offers a front-row seat to the heart of our business.

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Proficient with Microsoft Office Suite with a heavy emphasis on Excel
• Customer service oriented
• Able to multi-task
• Very good verbal and written communication skills
• Excellent attention to detail
• Top-notch problem solving skills
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Dependable and consistently available to work scheduled hours

Responsibilities

• Process daily and weekly driver settlement payments with precision
• Set up fuel cards and issue money codes to drivers and agents
• Verify and process settlements for submitted loads
• Take incoming calls from drivers/agents, resolving questions and concerns
• Review and apply changes from other departments to driver or commission settlements
• Prepare driver safety bonuses and sales commissions
• Process in-house, outgoing mail

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED