Customer Account Representative

Impact RTO Holdings • Blytheville, AR

14h • Onsite

About The Position

Impact RTO is the largest Rent A Center franchise, offering a family-like environment and opportunities for growth. The company is seeking individuals to join its Management Development Program, Impact YOUniversity, which trains driven, people-first individuals from the ground up for leadership roles within the organization. The role offers a tight-knit professional environment, training opportunities, and competitive benefits, aiming to foster career growth and a secure future for employees and their families.

Requirements

• Must be at least 18 years of age
• Heavy lifting required
• High school diploma or GED
• Friendly with great communication skills
• Excellent customer service skills
• Valid state driver’s license and clean driving record for a minimum of 1 year
• Must be able to lift and move (push/pull) heavy items and merchandise as needed
• Must pass a background check, drug screening, and motor vehicle records check

Responsibilities

• Drive daily account management performance to meet and exceed company standards
• Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
• Must be able to lift and move (push/pull) heavy items and merchandise
• Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items
• Safe operation and cleanliness/organization of the company vehicle
• Protecting product with blankets and straps
• Building and staging inventory
• Refurbishing merchandise
• Assist with store sales functions
• Other duties as needed in the store and assigned by Store Manager

Benefits

• Exceptional performance rewarded with monthly profit sharing
• Earn recognition for doing great work through our Work Tango rewards platform, this is where your performance turns into prizes
• Paid sick, vacation and holidays
• Employee purchase plan
• Grow your career with Impact YOUniversity, our internal development program built to prepare future leaders for what’s next
• 401(k) Retirement Savings Plan plus company matching up to 4%
• Medical insurance
• Dental insurance
• Vision insurances
• Company paid life and AD&D insurance
• Critical illness and accident coverage
• Short term disability
• Long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED