Customer Account Representative

Impact RTO Holdings•Orange City, FL

2h•Onsite

About The Position

Impact RTO, the largest Rent A Center franchise, is seeking Customer Account Representatives to join their team. The company offers a family-like environment and opportunities for growth through its Management Development Program, Impact YOUniversity, which trains individuals from the ground up for leadership roles within the organization. Coworkers can expect a tight-knit professional environment, training opportunities, and competitive benefits, fostering career growth and a secure future for themselves and their families.

Requirements

Must be at least 18 years of age
Heavy lifting required
High school diploma or GED
Friendly with great communication skills
Excellent customer service skills
Valid state driver’s license and clean driving record for a minimum of 1 year
Must be able to lift and move (push/pull) heavy items and merchandise as needed
Must pass a background check, drug screening, and motor vehicle records check

Responsibilities

Drive daily account management performance to meet and exceed company standards
Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
Must be able to lift and move (push/pull) heavy items and merchandise
Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items
Safe operation and cleanliness/organization of the company vehicle
Protecting product with blankets and straps
Building and staging inventory
Refurbishing merchandise
Assist with store sales functions
Other duties as needed in the store and assigned by Store Manager

Benefits

Starting at $16.00 hourly
Paid weekly
Exceptional performance rewarded with monthly profit sharing
Earn recognition for doing great work through our Work Tango rewards platform, this is where your performance turns into prizes
5-day work week with every Sunday off
Paid sick, vacation and holidays
Employee purchase plan
Grow your career with Impact YOUniversity, our internal development program built to prepare future leaders for what’s next
401(k) Retirement Savings Plan plus company matching up to 4%
A comprehensive benefits package that includes medical, dental, and vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term and long-term disability