Customer Account Manager

Aston Carter•Pontiac, MI

2d•$26 - $30•Onsite

About The Position

The Customer Account Representative maintains strong, long-term relationships with customers while ensuring their needs and expectations are consistently met. In this role, you support customers with their orders, resolve issues efficiently, and partner closely with the outside sales team to manage accounts effectively. You will work on impactful projects, collaborating with various departments across the organization to drive success for both the company and its customers.

Requirements

Demonstrated customer service experience, preferably in a customer account, inside sales, or sales support environment.
Experience adhering to service and delivery deadlines while managing multiple tasks.
Proven ability to manage competing priorities in a fast-paced environment.
Experience working with CRM and ERP systems.
Strong verbal and written communication skills.
Customer service orientation with a focus on building and maintaining relationships.
Strong attention to detail and accuracy in order entry and order processing.
Effective problem-solving skills with the ability to troubleshoot customer issues.
Ability to multi-task and manage time effectively.
Proficiency with Microsoft Office applications.
Comfort working with data in spreadsheets and databases to support decisions, where applicable.

Nice To Haves

Bachelor’s degree is preferred.
Experience working with Salesforce is a plus.
Experience working with INFOR M3 is a plus.
Advanced analytical skills, including the ability to prepare and analyze databases and spreadsheets to support business decisions and provide recommendations to leadership.
Prior experience in inside sales support or account management is beneficial.

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
Provide accurate information and thoughtful recommendations to customers and Territory Sales Managers on products and product parameters.
Anticipate customer needs, identify potential issues, and develop solutions that improve service levels and overall customer experience.
Troubleshoot and resolve customer service issues, ensuring prompt and professional follow-up.
Oversee the processing of customer orders, including entering orders, managing changes, and making adjustments to ensure accurate and timely delivery.
Partner with the sales team to identify opportunities for process improvement and enhanced service throughout the order and account management cycle.
Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that performance targets are met.
Address customer concerns and escalate issues appropriately when needed to ensure timely resolution.
Log customer interactions, complaints, and resolutions accurately into the CRM system.
Manage competing priorities and adhere to service and delivery deadlines in a fast-paced environment.
Collaborate closely with Customer Account Managers and supervisors to support overall account strategy and customer retention.