Customer Account Representative

Wolseley Group•Edmonton, AB

1d•Onsite

About The Position

This customer-focused role is responsible for managing and nurturing relationships with our valued customers, providing exceptional service, and driving sales growth. In this pivotal role, you'll be the voice of our company, engaging with customers via phone to understand their needs, provide exceptional service, and drive sales growth.

Requirements

Prior sales and/or customer service experience is required.
Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales.
Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals.
Proven track track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making.
Working knowledge and understanding of company products and services necessary for success.
This position requires the result of a satisfactory criminal record check.

Responsibilities

Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
Be an expert on our strategic product offering and services.
Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.
Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, to facilitate seamless customer service, order processing, and timely issue resolution.
Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support.
Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up.
Compliance to SOP’s and Policies.

Benefits

Full health care benefits starting day one.
Career development and training opportunities
Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
Life insurance, disability and wellness programs
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday!
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement