Customer Account Representative – Urology - Tampa, FL

Aeroflow Career • Tampa, FL

8d • Onsite

About The Position

Aeroflow Health is a growing company in the home health products and equipment industry, prioritizing customers, community, and coworkers. They believe in career building and promoting from within. The Urology team focuses on providing excellent customer service to patients, healthcare professionals, and insurance companies. This is a fully in-office position located in Tampa, FL.

Requirements

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De-escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy
• General Computer and Email Proficiency

Nice To Haves

• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
• Knowledge of DME supplies, specifically with incontinence and catheters

Responsibilities

• Providing exceptional customer service to patients, healthcare professionals, and insurance companies.
• Handling a high-volume number of both incoming and outgoing phone calls daily.
• Updating account information, such as product needs, insurance, and contact information.
• Placing resupply orders for current patients that receive incontinence supplies and catheters.
• Researching insurance payer requirements and understanding reimbursement procedures.
• Troubleshooting equipment problems and offering product changes.
• Maintaining HIPAA/patient confidentiality.
• Regular and reliable attendance as assigned by your schedule.
• Other job duties assigned.

Benefits

• Health Plans with FSA or HSA options
• Dental Insurance
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent
• 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED