Customer Account Representative I

GM Financial•Chandler, AZ

3d•Onsite

About The Position

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience. This opportunity is more than a job, it’s a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

Requirements

High School Diploma or equivalent required
0- 2 years of working with customers in a service-minded environment

Responsibilities

Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.
Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.
Ensure actions follow company policies and laws.
Maximize productive time by demonstrating effective time management skills.
Engage in continuous learning opportunities.