Customer Account Manager
About The Position
Evlo is an established market leader in consumer finance with over 20 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success. As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Requirements
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
- Financial services experience
- Great people skills
- Excellent eye for detail
Responsibilities
- Speaking to customers enquiring to the local branch
- Establishing the requirements of the customer and their affordability
- Processing the loan agreement
- Ensuring that the customer is supported through the full lifecycle of their loan
Benefits
- Comprehensive training
- Company induction
- Support from the senior management team
- Competitive salary
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays
- Option to buy and sell holiday days
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
- Partnering with OnHand which promotes volunteering
- Active Employee Forum
- Dedicated Mental Health First Aiders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
