Customer Account Manager - Target

Nestle Operational Services Worldwide SA•Eden Prairie, MN

1d•$124,000 - $160,000

About The Position

The Customer Account Manager supporting Target plays a critical role in driving the Division’s success by growing gross revenue, net revenue, and market share across assigned business segments. This role is responsible for building brand awareness and strengthening the customer partnership through retail business-building activities, as well as the development and execution of Target-specific sales, category, and marketing plans.

Requirements

Bachelors degree or equivalent experience required
At least 5 years of relevant sales experience
Experienced in managing sales, profit and trade budgets
Experience with Strategic Revenue Management (SRM) and Trade Promotion Optimization (TPO)
Strong experience with cross-functional customer-facing team and support teams
Solid Knowledge related to Customer Financial Models (Item Margin, Category Margin, Waste etc.)
Experience Implementing and running retailer-specific programs
Experience with both brick & mortar and eCommerce
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Ability to communicate clearly and concisely, both orally and in writing
Strong selling and negotiation skills
Strong analytical and problem-solving skills
Ability to balance multiple priorities concurrently through cross-functional team
Ability to apply consultative skills in a business environment
Knowledge of business planning and financial performance measures
Ability to present customer information to small-medium size groups

Responsibilities

Setting challenging goals, developing interpersonal capability, and modeling how we work together
Identifies and communicates key priorities and ensures the cross functional team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results
Provides leadership to field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor
Leads discussions and pre-planning process in preparation for business planning meetings
Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestlé sales guidelines
Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals
Handles promotion funds effectively for assigned segments by leading the customer to use and run promotional funding in an efficient and productive way
Collaborates with Shopper Marketing team to design and recommend shopper marketing programs and digital advertising strategy
Partners closely with Category Management team to analyze data and trends relevant to the category; this includes identifying ways to continue to improve the Target digital shelf
Partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals
Prepares and executes negotiation process with customer for assigned business segments
Analyze Sales, Share and ROI results and leverage learning into future plans
Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, trade management etc.)
Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners
Ensures customers are executing within Nestle Policies and Procedures
Builds positive relationships with customer
Updates and advises leaders to business challenges requiring gap planning and process improvement
Challenges and inspires cross functional team members to achieve business results
Ensures partners enforce legal and operational compliance requirements
Provides coaching, direction, and leadership support to cross functional team members in order to achieve the partner's, business's and customer's results