Customer Account Manager

Ontic • Creedmoor, NC

5d • $60,000 - $70,000 • Onsite

About The Position

Ontic is a fast-paced business with ambitious growth plans, dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiration, engaging and collaborating to achieve a common goal. This role is for a Customer Account Manager for the Type Certificate group, reporting to the Type Certificate (TC) Program Manager with an onsite work schedule in Creedmoor, NC.

Requirements

• HS diploma or GED and 3+ years of relevant work experience
• 1+ years of experience working in a cross-functional matrix organization
• Proficient with Microsoft Office Suite
• Experience with data entry and maintaining accurate business records.
• Ability to use or learn manufacturing and business systems.
• Stress resilience
• Customer centric
• Attention to detail
• Adaptability
• Influencing skills
• Creative
• Excellent verbal and written communicator
• Ability to work within a team.
• Able to prioritise multiple tasks.
• Experience with data entry
• Able to use or learn manufacturing business systems.
• Follow directions.
• Can work independently with some oversight.
• Computer proficient. Ability to execute assigned technical tasks.
• PC and office software skills essential (word processing, CRM and Microsoft Office)

Nice To Haves

• Bachelor's degree
• Aerospace industry experience preferred.
• Excel and Smartsheet proficiency preferred.

Responsibilities

• Respond effectively and expeditiously to all correspondence, status requests, attend regular meetings as required to support TC tasks.
• Works effectively with cross functional team, customers, and stakeholders in achieving successful execution of TC program support, upholding company values always.
• Manage new TC customer account set up, vetting, and credit control queries.
• Submit and manage all needed compliance paperwork (EUC, Checklists, etc.), inquiries, and actions.
• Manage monthly customer meetings, including coordinating updates, open actions, and follow-up activities.
• Attend and provide updates to daily production meetings.
• Manage customer/operator quality support.
• Manage Customer Portal Management.
• Review and manage incoming purchase orders and purchase order revisions.
• Utilize CRM to ensure proper documentation of changes and requirements.
• Work with customers to receive pro-forma payments where required.
• Provide updates for assigned actions during the AM Production meeting.
• Manage Technical publications – new sales and revisions.
• Monitor order processing and on-time delivery metrics.
• Oversee, organize, and maintain all parts in stock at Creedmoor and consignment in Havelock, NC.
• Assist with all AAR shipments, pick list, pack slip, packaging, handling, crating (if necessary), and shipping.
• Communicate with inspection to receive in all material inventory into stock (Epicor transaction).
• Communicate with stockroom to assign production orders, kitting, assembly, and submit and manage final inspection.
• Package and create labels (per part/kit), work instructions, drawings, and diagrams to be added to kits, parts, assemblies etc.
• Work in shipping to expedite shipping and receiving inspections and process flows.
• Print manuals and publications in support of Technical Publication Sales.
• Occasionally travel to offsite warehouse.
• Contributing to a safety-first culture by identifying and recording hazards using the company Health and Safety tracking system.
• Providing accurate and timely customer communication.
• Creating accurate sales quotes and sales orders.
• Providing current and accurate backlog information to customers.
• Maintaining sales order, production, CRM, and backlog data accuracy.
• Ensuring orders and sales reviews are properly completed and closed.
• Properly close out orders and sales reviews.
• Following Ontic and FAA procedures for the management of FAA Type Certificate data.
• Supporting on-time delivery performance and proactively escalating risks that may affect customer commitments.
• Maintaining accurate documentation and records in accordance with company, customer, quality, and regulatory requirements.
• Demonstrating Ontic's values when working with customers, colleagues, and stakeholders.

Benefits

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree