Customer Account Manager - Fargo, ND

CLAAS • Jamestown, ND

1d • Onsite

About The Position

CLAAS FARMPOINT is a part of a family-owned company that is a mobile-first, technology-driven parts and equipment service provider built entirely around the farmer. We concentrate on building relationships more than worrying about building bricks and mortar. Be part of a team that brings farmers the solutions they need, when and where they need it. Together, with our sales partners, we strive to empower farmers to be the best in their fields. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed.

Requirements

• Must be eligible to work in the U.S.
• 4 year College Degree in Agriculture or related field or equivalent experience, required.
• Must have solid knowledge about farming business and the economics that drives farmers’ decision making.
• Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.
• Must have excellent written and verbal communication skills.
• Excellent problem analysis and problem solving skill set.
• Extensive travel required – a valid driver’s license with verifiable continuous safe driving history is required.

Nice To Haves

• Minimum of 2 years’ experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.
• Knowledge of CLAAS products and retail finance process a plus.

Responsibilities

• Identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers.
• Attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.
• Responding to customer queries and identify new business opportunities among existing customers.
• Actively liaising with cross-functional internal teams to improve the entire customer experience.
• Strategically supporting accounts / customers in finding the best solution for their farm based on their circumstances and needs.
• Outbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.
• Managing and building up the relationship along the entire customer lifecycle (sales – new and used, service, parts) with focus and understanding of the customers’ needs.
• Implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.
• Customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainings.

Benefits

• Premium free health, vision, short-term disability, and long-term disability
• Competitive rate dental plans
• Competitive paid time off, including Vacation, Sick, and Paid Holidays
• 401(k) with a generous company match
• Retirement Readiness Program
• Company-Paid Life Insurance
• Flexible Spending Accounts
• Employee Assistance Program, including mental health; Legal & Financial Services; & Dependent Care Benefits
• Fun & Safe Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree