Customer Account Manager

Advance Auto Parts•Port Colborne, ON

23d•CA$55,300 - CA$70,500•Hybrid

About The Position

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America. We are looking for positive, goal-driven, car enthusiasts to join our collaborative sales team who are dedicated to building authentic relationships with our customers.

Requirements

3-5 years selling experience
Advanced parts knowledge
Ability to provide advanced automotive problem resolution including identification and project assistance for customers
Comfortable using Microsoft software effectively (Word, Excel required – PowerPoint preferred)
Calculating figures such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Ability to work an assortment of days, evenings, and weekends as needed
Ability to travel overnight occasionally
Full driver’s license
Vehicle for business travel
Maintain a clean driving record
High school diploma or some post-secondary education equivalent to a two-year college or technical school preferred
Bilingual language skills may be preferred or required in some areas

Nice To Haves

Passion for cars
Passion for providing best in class customer service
Positive, goal-driven, car enthusiasts
Sales-driven – Proven advanced selling skills and always strive to achieve personal and store sales goals as well as service objectives.
Resourceful
Team player – Dedicated to contributing to a collaborative team with a positive and friendly attitude and build strong relationships with customers, peers and upper management.
Strong communicator - Communicate effectively and have solid presentation and verbal/ written communications skills, including the ability to write reports and business correspondence.
Passionate about customer service – It is in your nature to continuously provide exceptional customer service
Quick learner - with working knowledge of automotive systems and traditional automotive aftermarket Analysis & systems

Responsibilities

Sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses.
Implement new Commercial Sales programs, as well as support current programs and partnering with General Managers and District leaders to achieve all agreed upon goals for assigned accounts.
Provide feedback and input to Store and business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas.
Identify and meet the needs of commercial customers and maintain our database of account sales call activity to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.

Benefits

Opportunity to work for the largest after-market auto parts provider in North America
Visibility to career growth opportunities across the entire Advance Auto Parts organization
Access to a robust online training system for personal or leadership development
A rewarding organizational culture through our Team Member recognition program and team lunches
Employee discounts on auto parts
Group employee benefits including health, Dental, Vision, Life Insurance, AD&D after 3 months
Financial benefits including group RRSP with employer contribution and discounted Employee Stock Purchase plans for all permanent Team Members
Monthly or annual performance bonuses—eligibility varies by role.
Group health, dental, disability and life insurance coverage
Employee discounts
Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members