Customer Account Manager (Remote opportunity)
About The Position
The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations. This role will be primarily focused on effectively managing, retaining, and driving growth within our existing and new corporate business partner relationships Utilizing Nestle Out of Home’s robust portfolio of brands, we are seeking an experienced and accomplished, executive salesperson to establish, manage, grow and retain high value, brand accretive, mutually beneficial partnership across a breadth of customer channels including but not limited to: Healthcare, Higher Education, Corporate Dining, Hospitality, Recreation, Travel & Community Living. In this role, you will be responsible for effectively managing key relationships with multiple partners within assigned channels. Additionally, you will play a crucial role in prospecting and onboarding new clients to expand our business reach. As the primary relationship owner for these accounts, you will oversee contract management, program development, and expansion initiatives. Collaboration with field sales teams and engagement with all business and support functions within Nestle Coffee Partners will be essential to ensure seamless execution and success in this role.
Requirements
- 4-year Bachelor’s degree
- Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years)
- National program management (3+ years)
- Complex contract negotiations (3+ years)
- Foundational financial acumen
- Functional knowledge of marketing, operations, finance, and competitive strategy
- Ability to adapt strategies, plans, and thrive in ambiguous environment
- Functional knowledge of Request for Proposal (RFP) processes and proposal submissions
- Skilled at simplifying complicated material to communicate in a concise and effective way
Nice To Haves
- Strong executive presence and maturity
Responsibilities
- Establish and cultivate executive-level relationships with decision makers in assigned accounts
- Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach
- Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders
- Source and analyze insights and analytics to drive business decisions
- Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert
- Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners
- Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value.
- Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system
- Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives
- Act as a representative for both the customer and the company when engaging with internal and external key stakeholders
Benefits
- performance-based incentives
- 401k with company match
- healthcare coverage
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What This Job Offers
Job Type
Full-time
Career Level
Senior
