Customer Account Manager

Howmet Aerospace•West Chester, OH

12d•Onsite

About The Position

Howmet Engine Systems is currently seeking a seasoned Customer Account Manager for our Rings Segment. This position will be based out of Cincinnati, OH. Primary Responsibilities include managing the Rings GE account, identifying, developing, and sustaining smaller regional customer accounts in line with business strategy to optimize Howmet Engine Systems (HES) business objectives. The role supports the development and execution of sales strategy for HES, coordinating with other commercial staff and resources within HES and marketing. It involves establishing challenging objectives for HES Rings growth and profitability, targeting new business in existing and developing markets, and defining priorities with effective action plans. The position requires close collaboration with customers and Marketing for support and project management for strategic customers, along with compiling and submitting accurate sales reports and forecasts. Liaising with various HES Rings locations and customers is crucial for ensuring high customer satisfaction. Support for field training activities for team members and customers is also a key responsibility. Participation in the development of designs, configurations, project scheduling, and installations, within established policies and procedures, is expected. This includes coordinating communication with customers and the market to ensure they have up-to-date product information. Reviewing and managing contract requirements, including commercial and intellectual property aspects, ensuring compliance with policies and procedures, and managing contract compliance of assigned customers to ensure budget attainment are critical. The role involves coordinating support to customers and suppliers for a wide range of products and applications, and ensuring complete and accurate transmittal of contract information throughout the organization. Coordination with Central Estimating for timely submittal of quotes and packages, proposing pricing/margin for awards, and following up with customers on quote activity are also part of the duties. Leading multi-year contract negotiations for assigned customer accounts and preparing/delivering customer presentations are required. The position also entails coordinating commercial, technical, and market details for product and sales communications, and establishing positive relationships with customer representatives and managers in procurement, logistics, engineering, program, and project offices to promote the desirability and practicability of offered products or services. Adherence to all company policies, procedures, and environmental health and safety rules is mandatory, along with working in a safe manner that promotes individual and environmental well-being. Compliance with all EHS rules and regulations, supervisory instructions, and reporting of all incidents are required.

Requirements

Bachelor’s degree from an accredited institution is required.
Minimum of 5 years' experience in the aerospace industry in a customer facing role required.
Ability to travel up to 50%
Employees must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
Visa sponsorship is not available for this position.
This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Nice To Haves

Bachelors or Masters degree in Engineering or Business highly desired.
Knowledge of Aerospace forging and machining processes preferred.
Basic knowledge of aircraft engine components, materials, technical drawings.
Experience and intermediate proficiency with Microsoft Office programs (Word, Outlook, Excel, PowerPoint).
Excellent written and verbal communication skills.
Strong analytical skills; able to effectively problem solve and deliver on objectives.
Display innovative thinking and creativity.
Flexible and able to work with all levels of the organization.
Demonstrated dependability and ability to work independently and with large teams.
Ability to multi-task.

Responsibilities

Manage the Rings GE account as well as the identification, development & sustainability of smaller regional customer accounts, in line with the business strategy, ensuring strategies optimize Howmet Engine Systems (HES) business objectives.
Support development and execution of sales strategy for HES, in coordination with other commercial staff members and various resources within HES and marketing.
Establish challenging objectives to meet HES Rings growth and profitability strategy and target new business within both existing & developing markets, ensuring priorities are appropriately defined, with effective action plans.
Work closely with customers and Marketing to provide support and manage projects for the strategic customer, and compile and submit accurate sales reports/forecasts in a timely manner.
Liaise with various HES Rings locations and customers to ensure a high level of customer satisfaction.
Provide support for field training activities for team members and customers.
Participate in development of designs, configurations, project scheduling and installations, within the limits of established policies and procedures, and coordinate communication with customers and the market to ensure they have up to date product information.
Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements.
Manage contract compliance of assigned customers to insure budget attainment.
Coordinate support to customers and suppliers for a wide range of products and applications.
Provide complete accurate transmittal of contract information throughout the organization.
Coordinate with Central Estimating to ensure timely submittal of quotes and packages.
Propose pricing/margin necessary to receive award.
Follow up with customers on all quote activity.
Lead multi-year contract negotiations for assigned customer accounts.
Prepare and deliver customer presentations as needed.
Coordinate commercial, technical and market details for product and sales communications, as needed.
Establish positive relationships with customer representatives and managers in procurement, logistics, engineering, program and project offices, and other personnel to convince customers of desirability and practicability of products or services offered.
Adhere to all company policies and procedures and environmental health and safety rules.
Work in a safe manner that promotes the health and well-being of the individual and environment.
Comply with all EHS rules and regulations and supervisory instructions.
Report all incidents including injuries, spills, fires, property damage, and near misses to their supervisor.