Customer Account Manager (Cash & Carry & Club) REMOTE Customer Account Manager (Cash & Carry & Club) REMOTE

Nestle Operational Services Worldwide SA•Solon, OH

1d•Remote

About The Position

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

Requirements

10+ years of progressive sales experience within foodservice, retail, or adjacent channels
Proven experience managing national or regional customer accounts
Strong understanding of pricing, contracts, forecasting, and pipeline management
Demonstrated ability to influence cross‑functionally and externally at senior levels
Proficiency in CRM tools (Salesforce preferred)
Strong analytical, presentation, and communication skills
Bachelor’s degree required

Nice To Haves

Experience within Cash & Carry, Club, Club/Deli, or Foodservice at Retail channels
Understanding of category management and consumer‑led innovation
Experience working cross‑functionally with supply chain, operations, or demand planning teams
Understanding of how supply chain considerations impact customer programs, innovation launches, and ongoing account execution
advanced degree a plus

Responsibilities

Establishes and cultivates executive‑level relationships with decision makers across assigned Cash & Carry and Club customers
Leads strategic customer planning, including joint business plans, growth strategies, and long‑range opportunities
Develops a deep understanding of customer structures, decision criteria, and go‑to‑market models to drive influence and results
Acts as the voice of the customer internally, translating insights into actionable strategies
Owns and manages a Salesforce pipeline ≥4x annual growth target, prioritizing Top X opportunities
Delivers new business wins documented as “Won” in Salesforce
Drives innovation sales versus target, including category expansion, line extensions, and new product launches
Identifies and leads execution of RFPs and strategic opportunities at top customers
Builds customer proposals grounded in consumer insights, category analytics, and customer needs
Oversees contract management, pricing adjustments, and program development in partnership with RGM and Finance
Ensures timely execution of pricing actions across all assigned customers
Supports Business Unit growth expectations through disciplined opportunity conversion
Manages customer forecasting, promotional planning, and performance tracking
Leads and measures broker performance and KPIs, ensuring alignment to customer priorities
Collaborates cross‑functionally with Commercial Development, Brand, RGM, Supply Chain, Finance, and the Business Solution Center (BSC)
Oversees order management in partnership with BSC to ensure service excellence
Educates and aligns internal teams to unlock end‑to‑end portfolio expansion
Conducts regular 1:1 pipeline and performance reviews with manager
Leads customer strategy reviews, gap analyses, and innovation presentations
Travels to customer headquarters and field operations; conducts virtual calls as required
Maintains Salesforce opportunity hygiene, risk management, and forecasting accuracy
Attends internal stakeholder and planning meetings across commercial and supply chain teams
Executes customer‑specific initiatives such as seasonal programs and pre‑books